Tag Archives: social media

How universities use social media

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social media, consultant, marketing, facebook, twitter, PR, online reputation, advertising, ATL, digital footprint, Social media ROI, brands, university, universities

 

Universities are really getting a great deal out of social media.  It gives them a cost-effective and efficient way to promote their faculties and courses to potential students, publish content and to keep their under-grads informed of what’s going on.  Twitter and Facebook tend to be the most useful.  To give you an idea of how much this has caught on in the States, here’s a mind-blowing directory of John Hopkins University’s social media channels.  Nottingham Trent University win Facebook as far as I can see with a stand-up page that helps students with a virtual tour, an accommodation search engine and a course search engine.  It’s all practical useful information and hosted in one convenient place.

In terms of talking to potential students it’s pretty crucial since a lot of research prior to selection is done online.  Especially for talking to foreign students.  If they can’t attend the open day, for example, there are a host of ways the institutions can introduce themselves using social media.

Virsocial media, consultant, marketing, facebook, twitter, PR, online reputation, advertising, ATL, digital footprint, Social media ROI, brands, university, universitiestual open days are now quite common place allowing students to look around and ask questions without having to travel.   Yale, as you can imagine, also has a top notch social media presence.  Their Facebook page has a state-of-the-art Virtual Tour hosted by two of their students.

A lot of students do their research into their prospective colleges online, and it can be a concern as to what they hear and if it’s accurate.  Whilst it’s hardly feasible to attempt to obliterate any negative or false online information about your college or course, you can do your best to have some level of input.

Try hosting a forum, either on your website or through a group on LinkedIn,  so you can get an idea of the kind of questions being asked.  A Facebook Q and A session could work well at peak times, if promoted and announced in advance so it gets enough traction.  Hosting Google Hangouts with recent grads or current students to answer questions is a great way for you to allow students to hear straight from the horses’ mouth.  These hangouts can then be posted on your YouTube channel for future reference.

It’s also worthwhile to listen to the conversations online and be available to pitch in answers, and also get insights into what topics are trending.  In Ireland, for example a lot of students ask questions on Boards.ie so it would be worthwhile having a profile on there so you can answer them accurately.  Google Alerts and Twitter search are also good ways to listen out for questions.

All of this can help inform your marketing strategy.  For example one pitch I worked on, the main questions popping up time and time again were concerning misinformation students had about a financial aspect of the course.  In another project I worked on, they weren’t convinced about the location.  These are topics that you can then address in future communications.

Whilst Facebook can offer fantastic functions through its apps and a great visual way for a university to promote itself, Twitter is also a very useful communication channel.  It can serve multiple purposes – from answering student enquiries, to reporting on sports and cultural events, to having conversations with stakeholders and announcing changes to courses etc.   Butler University are a great example of Twitter Best Practice.  They used to talk through their mascot Butler Blue but shut that down last year for some reason.  Shame, I thought it was cool, gave the page an edge and some personality.

social media, consultant, marketing, facebook, twitter, PR, online reputation, advertising, ATL, digital footprint, Social media ROI, brands, university, universities

LinkedIn is another incredibly important channel for universities.  It’s a good way for them to promote their past alumni and to strengthen their credentials.  Yale have a very slick page.  LinkedIn sees the future in the younger audience and have gone as far as reducing the age of access to 13.  Yes, that’s right 13.  The mind boggles.  It’s a natural fit if you think about it, allowing students to start networking and promoting their “personal brand” from an early stage.

YouTube is obviously a channel than any university’s target audience would frequent.  UCL have a bespoke channel on YouTube for prospective students.  UCD also have a Meet our Students channel.  Some universities and colleges actually host lectures on their YouTube page to give a taste of their product, as it were.  You could lose a month of your life browsing through the content on the Harvard YouTube channel.

What about Google+ I hear you cry?  (Not).  Insead in France actually use G+ very well with an excellent content strategy linking back to their blog.  G+ is a really great channel, visually and user-experience-wise.  And obviously pretty important for SEO.  But I just don’t see it catching on.  However, if you’re posting up content on your blog/Facebook, there’s no harm or huge effort in popping it up on a G+ page as well.

These are the main sites, obviously other ones are in use and I’ve included links through to show some examples – Instagram, Tumblr, Soundcloud, Flickr.   Also some bespoke educational sites too like  iTunes U which doesn’t seem to be faring too well as this article points out.

 

KLM – best in class

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KLM have had some ups and downs with their social media efforts.  Certainly no one can blame them for not embracing social media, so you can forgive if their over-zealousness gets them in trouble sometimes…. Offensive World Cup tweet, their frankly creepy Surprise and potentially pervy Meet and Seat.

But they are dedicated and a fantastic example of Best Practise for customer service on social media.  Having really begun in earnest during the Ash Cloud disaster of 2010 – looking at their sites now will show you just how genuinely customer focussed they are.

Their Twitter account has their estimated response time updated every five minutes and clearly visible in their cover photo.

klm twit

Their Facebook page also has this function.  Not only does it have great content – travel tips, news and a timeline that goes back to their foundation (I love it when brands use the timeline properly),

klm fb

it has a host of apps that can be perused on their Social Journey page on Facebook.

You can … drumroll… book a flight on the page, which might seem obvious, but very few airlines have included this no-brainer function on their Facebook pages.  Another example of a genuinely useful function is the socially smart TripPlanner allowing fans to engage with friends and organise a group trip.

So whilst KLM may get a bit of stick about some of their less tactful activities – no can say they don’t pull out all the stops for their Followers and Fans.

Heinz meanz biznezz

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Heinz (and We are Social) are my social media heroes.  They come up with really sound, hard-working insights that seem so simple but work so well.  My favourite campaign of theirs is the Get Well Soup idea – send a personalised can of soup to  with a sick friend good tidings! DOne via Facebook it was financially savvy too.  They’ve also done a sweet grow your own tomatoes campaign and reward their loyal fans with exclusive offers such as when they allowed Facebook Fans to get their hands on a limited edition balsamic ketchup first.

No such thing as a free lunch

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Mashable published this article today outlining what has been the topic of conversation for the past few months – the free Facebook lunch is over.

This will be much better for the site as a whole.  In general the quality of content on Facebook could definitely be improved.  It could be more strategic and harder working for brands.  More relevant and “on brand” – less of the generic “Hit Like if you are happy it’s Friday” posts. More valuable and rewarding to the fans and just more considered overall.  In my experience the amount of time a marketing manager will spend making sure that the artwork for a press ad is perfect, or the edit of a TV ad is bang on, is in direct proportion to the amount of money it is costing.

So maybe if Facebook requires an investment, more time will be invested in creating a better page and Facebook will keep going from strength to strength.

Small businesses shouldn’t have to struggle

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This article from Silicon Republic demonstrates the need for social media but reinforces the fact that many small companies struggle to implement it.  It does eat into your staff’s time, but I can show you ways to create an efficient social media strategy that minimises time spent and resources used.  Social media is a fabulous way to keep consumers up to date and aware of your services and products and needn’t be the headache that pushes you away from it.

Ways I can help:

  • Identify essential social media channels
  • Develop a content strategy that pushes out your key messages
  • Determine the most suitable candidates in the organisation to post, monitor and maintain the sites – or do that for you
  • Workshop a conversation calendar that takes the head-scratching away from what to post

social media, small businesses

http://www.siliconrepublic.com/new-media/item/30008-small-businesses-struggle-w#

Corporate Facebook page parody

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This Facebook page is doing the rounds on Twitter… @rickygervais just sent it to @Glinner – two of the biggest tweeters in the UK.facebook, parody, social media, strategy, content strategy

Proving the rather obvious point that brands need interesting and relevant content and not just blatant self-promoting drone and facebook, parody, social media, strategy, content strategy
quick wins all the time.   It’s pretty easy to keep posting up photo caption competitions, photos of sunset beaches and cute cat videos in a bid to get “likes” and “people talking about you”.  This social media whoring will not benefit the brand in any sense – whatever the communication objectives are, and it’s unlikely people will even remember the brand name even if they do engage and like and share and so on.

The very core of my business is establishing communication pillars that will help sustain a brand’s social media (and other) presence long-term.  Certainly branding is an important part of the mix, but as communications with consumers evolve, the key is to find a way to present interesting and valuable content to your target audience that will consistently put your brand in a relevant light.

Take South Africa Uncorked – a project I am working on to promote South African wines in Ireland.  In a nutshell, we establish a very clear target – male foodies who are interested in wine and who would like to broaden their horizons and improve their wine tasting skills.  Our objective is to put South African wines on their consideration list when they are shopping for wine to go with a meal that they are preparing.  The facts are firstly that this target is currently more familiar with wines from other countries, and secondly that South African wine is a robust tipple, best appreciated with food.  And so we map out our content strategy to give this cohort tips about wine, recipes that go well with South African wines, information about the country and its wine heritage.  We’ve loads to write about now, and the aim is that it will resonate with our audience and build a connection that goes above and beyond, at best generic entertainment, at worst spam.

Question is will Facebook take it down or will they have a sense of humour about it?facebook, parody, social media, strategy, content strategy